IKM is Indek Kepuasan Masyarakat or a Public Satisfaction Index, a survey of public service users currently a way that is widely used in government institutions encompass a variety of inputs. Society is an important source of information to assess the satisfaction of the public or users of the services of a public service, conditions and changes in public attitudes after receiving public services, the rating of the quality characteristics of certain services, the reasons for dissatisfaction or failure to introduce services, and suggestions for improvement of the quality public services.
Relating to Public Satisfaction Index, Power Electronics Laboratory conducted a survey of laboratory user to get feedback on the services they have rendered. Here are the results of a questionnaire calculation Power Electronics Laboratory :
